Warranty, Exchange & Return Policy
Beachwood does not offer money back on returned goods. We do happily exchange goods or issue a credit note if they are returned in perfect condition within 7 days of purchase. Proof of purchase is required.
Credit notes must be redeemed within 3 months and used within one purchase.
Please choose furniture carefully as we do not have a ‘try before you buy’ policy. There is an exception for a few items such as dining chairs.
For custom orders that are cancelled, the deposits are non-refundable. Cancelled lay-bys will incur a 35% handling fee and the outstanding amount will be given as a credit note.
Warranty
Beachwood furniture (the manufacturer) hereby warrants each item of furniture against defects in materials and workmanship for a period of 3 years from the date of purchase.
1.The guarantee shall only apply whilst the furniture is cared for and maintained in accordance with the instructions provided opposite.
2.This guarantee does not extend to cover the furniture which in the opinion of the company or its representatives is worn by fair wear or tear and / or is damaged by abuse, misuse, neglect or inadequate care.
3.If you wish to make a claim against this guarantee, initial contact should be made with the retailer from whom you purchased this product. The manufacturer reserves the right to determine whether the claim falls under the guarantee (refer to points 1 & 2).
4.Should it be necessary to return the product for inspection and / or repair all transportation charges shall be paid for by the purchaser, unless the manufacturer determines in writing to the contrary.
5.Returned furniture will not be accepted by the manufacturer unless prior authority has been given.
6.The benefits conferred by this guarantee are in addition to all other rights and remedies in respect to the product which the purchaser has under the trade practices act. The guarantee is issued to the original purchaser only: proof of purchase is required.
7.This product is not warranted if the customer is not the original purchaser/owner of this product.
8.Commercial / outdoor environment use of this product where the product is exposed to moisture and adverse weather will not be warranted.
9.Gum vain, saw marks, nail holes, dints, scratches are a characteristic of solid timber. The manufacturer does not warrant the customers change of mind towards these imperfections.
10.Panel tops exposed to hot and cold conditions will tend to open and close the manufacturer cannot help this natural occurrence therefore you buy this product at your own risk.
